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Privacy Policy

Loop Films ("Loop Films," "we," "us," or "our") respects your privacy and is committed to protecting the personal data of our clients, collaborators, and website or form visitors. This policy explains what information we collect, how we use it, and the choices you have.

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1. Information We Collect

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When you contact us, request a quote, or fill out our lead / inquiry form, we may collect:

  • Contact details: name, brand or company name, email address, phone number

  • Project information: service needed (digital ad, TVC, music video, or other production service), budget range, project brief, timeline

  • Communication records: emails, WhatsApp messages, call notes, and meeting notes related to your project

  • Production materials: briefs, scripts, shot lists, reference material, and other files shared for a project

  • Payment information: invoicing details (we do not store full payment card numbers; payments are processed through third-party payment providers where applicable)

If you apply to collaborate with us as a director, DOP, editor, writer, actor, or other creative talent, we may also collect your portfolio, reel, résumé, and professional references.

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2. How We Use Your Information

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We use the information we collect to:

  • Respond to inquiries and prepare quotes or proposals

  • Plan, produce, and deliver commissioned projects

  • Communicate with you about ongoing or upcoming work

  • Manage our internal workflow, scheduling, and production planning

  • Send occasional updates about our work, availability, or services (you may opt out at any time)

  • Meet legal, accounting, and contractual obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

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3. How We Store and Protect Your Information

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Your information is stored in our internal systems (including our CRM/database) with access limited to team members who need it to do their work. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Project files and personal data are retained for as long as necessary to deliver the project, meet legal or tax requirements, and maintain a reasonable business record, after which they are deleted or anonymized upon request.

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4. Sharing Your Information

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We may share information with:

  • Looplabs, our parent company, for internal reporting and coordination

  • Freelancers and vendors working on your specific project (e.g., a DOP, editor, or location scout), limited to what they need to do the job

  • Service providers that support our operations (e.g., cloud storage, form and CRM tools, accounting software)

  • Legal or regulatory authorities, where required by law

We require anyone we share your data with to handle it responsibly and only for the purpose agreed.

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5. Your Rights

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Depending on applicable law, you may have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data, subject to legal or contractual retention requirements

  • Withdraw consent to marketing communications at any time

  • Ask how your data is used or shared

To exercise any of these rights, contact us at info@loopfilmsproduction.com.

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6. Changes to This Policy

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We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on request.

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7. Contact Us

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For any privacy questions or requests, contact: info@loopfilmsproduction.com

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